Leadership to Elevate Design at Scale: balancing conflicting imperatives
通过对59位高级设计领导的访谈，从悖论视角揭示大型组织中设计团队领导的主要挑战，并识别出五对平衡整合设计与保持其独特性的对立领导行为。
Little is known about how design leaders foster design excellence “at scale” within large organizations. To bridge this gap, this article reports on interviews with 59 senior design leaders. Using a paradox perspective to frame the findings uncovers major challenges when leading design teams inside large organizations. It also identifies five pairs of opposing leadership behaviors that address these tensions and balance the overarching paradox of integrating design into the fabric of an organization while maintaining its distinctive character: being transformative yet affirmative; being directive yet accommodating; being proactive yet responsive; being intuitive yet systematic; and being holistic yet specific.