Can ICT enhance workplace inclusion? ICT-enabled workplace inclusion practices and a new agenda for inclusion research in Information Systems
基于对英国一家领先组织的定性研究，本文识别出四种信息技术驱动的工作场所包容实践（扩展、定向、文化融入和反思），并构建了一个框架，对信息系统领域研究信息技术促进组织/社会福祉有参考价值。
Workplace inclusion is a strategic concern for organizations, yet challenging to achieve. We investigate how Information and Communications Technology (ICT) use can enhance workplace inclusion. Based on qualitative data collected from a leading UK organization, we conceptualize four ICT-enabled workplace inclusion practices – Expanding, Orienting, Enculturating, and Reflecting. Each practice entails the use of multiple ICT applications to enhance workplace inclusion through a distinct set of organizational activities. We also highlight the Reflecting practice as key in enhancing other practices. Drawing from our findings, we develop a framework for ICT-enabled workplace inclusion that constitutes inter-related ICT-enabled practices focused on multiple organizational activities. We contribute to the literature on the strategic role of ICT for organizational/social good, a current area of research priority for the information systems discipline.