Conceptualizing the elements of value in public services: insights from practitioners
本文整合服务管理与市场营销、公共行政与管理两个领域的见解，基于实践者的感知，提出一个包含功利/功能、享乐/审美、关系/互动、认知/工具四个维度的概念框架，以更细致地理解公共服务中的价值概念。
At the heart of Public Service Logic (PSL) is an explicit focus on ‘value’ in the context of public services. However, the concept of value remains undertheorized. This paper integrates insights from the fields of Service Management and Marketing (SMM) and Public Administration and Management (PAM), and develops a novel conceptual framework to explicate the elements of value. This framework draws upon practitioners’ perceptions. It explicates the value concept within four dimensions: utilitarian/functional, hedonistic/aesthetical, relational/interactional, and epistemic/instrumental. The paper provides an important contribution, allowing for a more differentiated understanding of the concept of value across individual, organizational and societal levels