Design strategies for Citizen Strategic Orientation
本文探讨如何运用设计理论（强调同理心和共创）来克服公民参与挑战，实现公共服务组织的公民战略导向，并通过混合方法分析提出服务设计方案。
This paper discusses the Public Service Logic (PSL) concept, which suggests that public services should be viewed as ‘services’ with a focus on participation and value. Citizen engagement is essential to achieving a citizen strategic orientation in public service organizations (PSOs), but challenges are associated with it. We argue that the design theory can help overcome these challenges by emphasizing empathy and co-creation with stakeholders to generate new and creative solutions. The study methodology involves a mixed-method analysis, including a survey to identify a public service with low citizen satisfaction and qualitative analysis based on design strategies. The findings suggest that design strategies for citizen strategic orientation can lead to the convergence of different perceptions and the development of service design ideas and solutions that meet stakeholder interests