你会原谅我吗？从感知公正与投诉处理到顾客原谅与品牌可信度：对称与非对称视角

Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives

• Faizan Ali · 南佛罗里达大学 通讯
• Dahlia El‐Manstrly 通讯
• Ghazanfar Ali Abbasi · 法赫德国王石油矿产大学 通讯