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广告代理商应该提供地理征服服务还是保护客户免受其害?

Should an Ad Agency Offer Geoconquesting or Protection from It?

Information Systems Research · 2023
被引 3
人大 AFT50UTD24ABS 4*

中文导读

研究广告代理商(如谷歌)在同时提供漏斗顶部和底部广告服务时,如何平衡地理征服(抢客户)与保护客户之间的利益冲突,发现有时不提供地理征服而收费保护客户更能增加总收入。

Abstract

This study examines the interaction between top-of-funnel advertising (e.g., search or display advertising) and bottom-of-funnel advertising (e.g., using a mobile application on a smart phone). We are particularly interested in the phenomenon of geoconquesting: the bottom-of-funnel advertising efforts of a firm to poach (or lure away) customers that have come to a competing firm’s physical store as a result of top-of-funnel advertising efforts by the firm. Geoconquesting efforts by a competing firm should reduce a focal firm’s incentive to invest in top-of-funnel efforts. Thus, a key challenge for an agent like Google that provides both top-of-funnel and bottom-of-funnel advertising services, is to balance the inherent conflict between the two in order to maximize the total revenue collected from the two forms of advertising. We develop a game-theoretic model to study the this phenomenon. A key result is that sometimes the agent benefits from not offering geoconquesting, but instead promises, after collecting a fee, to protect the advertisers from poaching on each other’s search traffic. Interestingly, such a protection service becomes more lucrative for the agent when a cheaper outside option for geoconquesting is available to the advertisers.

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