Integrating development and operations teams: A control approach for DevOps
研究了DevOps团队中开发与运维之间的四种张力（目标冲突、方法不适、决策权、时间节奏），并提出了一个控制模型来应对这些张力，帮助IT从业者成功实施和管理DevOps团队。
Information systems (IS) literature has predominantly studied IS project control with a focus on software development projects. However, by virtue of digital transformation, an increasing number of organizations are implementing cross-functional teams, combining software development with software operations tasks. The goal is to react quickly to the ever-changing market requirements. The DevOps concept aims to effectively orchestrate development and operations activities and smoothly manage tensions within teams, resulting from the heterogeneous composition of skills, responsibilities, and working styles. In contrast to the predominant project management view of control of prior research, which focuses on software development, this study investigates a different perspective: focusing on exerting control in DevOps teams and simultaneously navigating tensions between software development and operations. Utilizing an inductive theory-building approach, we first identify the four tensions discussed in prior literature—namely, goal conflict, method discomfort, decision rights, and time rhythm—and then empirically derive corresponding resolutions. Integrating our findings, we present an empirically derived model that can serve as a DevOps control approach for navigating the tensions between development and operations teams. This model extends our theoretical knowledge about control in DevOps teams and serves to inform IT practitioners, helping them successfully implement and manage DevOps teams.