Power resources for disempowered workers? Re‐conceptualizing the power and potential of consumers in app‐based food delivery
本研究基于权力资源理论和Rasch模型，通过两项对1820名澳大利亚消费者的调查，评估消费者对基于应用程序的食品配送行业工作条件的理解和态度，发现消费者是潜在但异质性的联盟权力资源，可能在最低工资等权利上与工人结盟。
Abstract Consumers play an integral role in the labor process of app‐based food delivery services through their consumption behaviors and performance ratings of workers. Some therefore see them as a potential ally of workers, whereas others view them as beholden by capital. This quantitative study uses power resource theory and a Rasch model to appraise consumers' understandings and attitudes toward working conditions in this segment of the “gig” economy. Drawing on two surveys of 1820 Australian consumers, we find that consumers are a potential yet heterogenous coalitional power resource who may align with workers on certain entitlements like minimum wages.