Design process knowledge for crisis‐driven information systems solutions: Insights on building digital resilience from an action design research study
本研究通过一项在新冠疫情期间进行的行动设计研究，提出了ADAPT框架（包含敏捷性、指定、对齐、参与和信任五个关键推动因素），帮助设计团队在危机中开发信息系统解决方案，并展示了其在远程监控系统中的应用。
Abstract As global disruptions escalate, digital resilience (DR)—the capacity to anticipate, absorb, and adapt to external shocks by leveraging Information Systems (IS)—has become crucial for individuals and organisations confronting and managing unprecedented crises. This research advances understanding on how to develop DR, drawing on insights from an Action Design Research (ADR) study conducted during the COVID‐19 pandemic. Our research explores a particular facet of DR: the capacity to manage exogenous shocks through the design of new IS solutions. We introduce the ADAPT framework, comprising five key enablers—Agility, Designation, Alignment, Participation, and Trust—recommended to support design teams developing IS solutions during and for crises. Our ADR project, which resulted in the creation of a telemonitoring system used by over 115 frontline healthcare workers to monitor the symptoms of more than 1000 COVID‐19 patients, demonstrates the instrumental role these five enablers play in supporting a crisis‐propelled IS design process that is urgent, resource‐limited, and multi‐partite. By presenting new design process knowledge and practical recommendations that guide crisis‐driven IS design, we aim to equip design teams with the understanding they need to effectively navigate similar challenges in the future. We also hope to inspire and support IS researchers to apply their expertise in the design, deployment, and use of IS solutions to contribute to crisis‐driven design endeavours that tackle the pressing and urgent challenges of our time.