The ‘service turn’ in a new public management context: a street-level bureaucrat perspective
基于瑞典公共医疗的三个案例和67次访谈，研究发现服务逻辑理想在新公共管理主导的现实中难以实现，街头官僚常需用新公共管理手段应对服务逻辑期望。
It is increasingly argued that public management should build on a service logic instead of the prevailing manufacturing logic of New Public Management (NPM). Drawing from three cases in Swedish public healthcare, key features of a service logic such as value creation, co-production, and collaboration are prominent in formal documents and everyday talk. However, the 67 interviews in this study reveal that the service logic ideal is practically unreachable in a context impregnated by NPM. Instead, we suggest that street-level bureaucrats often need to address service logic expectations (public values, relationship-building, etc.) using an NPM logic (measurements, control, etc.).