How senior managers use interactive control to manage strategic uncertainties: An attention-based view
从注意力视角出发,研究了高级管理者如何通过互动控制(如会议安排)来管理战略不确定性,揭示了互动会议在沟通渠道结构中的作用。
We adopt an attention-based view to examine how interactive control enables the management of strategic uncertainties. An attention-based view invites consideration of the focus of managerial attention, as well as the situational and structural factors that systematically shape the issues to which managers pay attention. Our theoretical framework extends existing accounts of how interactive control enables the management of strategic uncertainties by explaining how discussion is shaped by senior managers’ choices about how, when and with whom to meet. We further explain how interactive meetings operate within a broader structure of communication channels, which determine the manner in which teams are formed and the connections between them. In all, our findings suggest that the management of strategic uncertainties may require not just a single forum for interaction, but rather an interlocking series of meetings which enables the progression of issues over time and through different management groups.