技能让你快乐:为什么高(vs.低)技能活动让消费者更幸福,但他们却不选择它们

Skills make you happy: Why high (vs. low) skill activities make consumers happier, yet they don't choose them

Psychology and Marketing · 2023
被引 0
ABS 3

中文导读

研究发现,高技能活动(如需要练习才能提高的活动)比低技能活动更能带来幸福感和心流体验,但消费者仍倾向于选择低技能活动。

Abstract

Abstract High‐skill activities—defined as those for which ability increases with practice over time—tend to contribute more to well‐being than do low‐skill ones. Nevertheless, consumers may spend the majority of their leisure time partaking in low‐skill activities (e.g., watching television, listening to music, web surfing)—despite correctly recognizing that higher‐skill activities, despite requiring more effort, are more happiness‐inducing. We explore this paradox in the present research. Results from five experiments (three online experiments and two lab experiments) confirm that consumers report being happier when spending time on high (vs. low) skill activities, and that the increased happiness from these high‐skill activities is mediated by increased “flow” from them. Expertise in an activity moderates this effect, such that those who are relative experts in a high‐skill activity experience increased happiness and meaning compared to those who are amateurs. We discuss how consumers can utilize this knowledge to improve their well‐being, and how marketers and employers can build on our findings to enhance customer and employee satisfaction.

消费者行为幸福感休闲活动心理学