相比其他形式的企业社会责任,关注帮助环境的CSR努力是否更能影响品牌购买?

Do CSR efforts that focus on helping the environment influence brand purchase more than other forms of CSR?

JOURNAL OF BUSINESS RESEARCH · 2023
被引 37
人大 A-ABS 3

中文导读

研究发现,相比员工公平劳动或慈善公益等CSR,环境类CSR更能激发消费者的崇高感和品牌自我联结,从而对品牌购买产生更强影响。

Abstract

Much has been written about corporate social responsibility (CSR). However, different types of CSR efforts may differentially influence consumer responses. We posit that CSR efforts that emphasize helping the environment affirm the moral values of universalism and benevolence. We advance a novel theory and provide empirical evidence regarding the unique emotional and behavioral effects of environment-based CSR relative to other CSR efforts, such as employee/fair labor practices and philanthropy/cause CSR. Specifically, we theorize and find that environment-based CSR has a stronger impact on brand purchase than these other types of CSR efforts, given its strong influence on consumers’ feelings of elevation and brand-self connections. The current study holds important implications for CSR theory, managers, and future research.

企业社会责任消费者行为品牌管理环境营销