Understanding Perpetrator Reactions to Bystander Intervention in Interpersonal Workplace Aggression
提出一个理论模型，解释在人际职场攻击事件中，旁观者干预后施害者如何理解并做出不同反应，对研究旁观者与施害者互动以及设计有效干预策略有重要参考。
In recent years, organizations, policy-makers, and researchers have started to promote bystander intervention as an important tool for combating the problem of interpersonal workplace aggression. How effective these interventions are, however, remains largely unknown, as research on what happens after a bystander intervenes and how perpetrators react to such intervention is virtually nonexistent. Understanding perpetrator reactions is critical because these reactions may shape the ultimate outcome of bystander intervention effectiveness. Accordingly, we present a theoretical model that delineates perpetrators’ reactions to bystander intervention in incidents of interpersonal workplace aggression. Building on theories of identity, we theorize the perpetrator’s sensemaking process and its contingencies that shape their diverse reactions to the bystander and the target. This paper has vital implications both for researchers trying to understand bystander–perpetrator interpersonal dynamics and for practitioners aiming to develop safe and effective bystander intervention strategies. Correspondence concerning this article should be directed to Ivana Vranjes (i.vranjes@uvt.nl).