Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach
针对英国国家学生调查取消总体满意度问题，本文提出一种基于‘模糊贫困’方法的不满指数，通过加权不满结果来综合衡量学生满意度，并利用案例展示其在行业分析中的实用性。
The revamp of the National Student Survey (NSS) has led to the elimination of the final 'overall satisfaction' question for Higher Education Institutions in England.This paper develops an index approach that can effectively summarise student satisfaction, utilising a 'fuzzy poverty' methodology that assigns weights to dissatisfaction outcomes based on their correlation levels.We show how our dissatisfaction index enables a comprehensive sector-level analysis by combining NSS data with sector-wide data and further show the usefulness by presenting a case study.Our approach can be universally and unbiasedly applied to student surveys globally, while alleviating problems related to the removal of the overall satisfaction question in the UK.