探究企业社交媒体的可见性供能、知识转移与员工敏捷绩效

Investigating visibility affordance, knowledge transfer and employee agility performance. A study of enterprise social media

TECHNOVATION · 2023
被引 46
人大 AABS 3

中文导读

研究企业社交媒体的可见性供能(消息透明度和网络半透明)如何通过知识转移影响员工敏捷绩效,并考察任务互依性的调节作用,基于中国和美国样本的跨文化检验。

Abstract

The research analyzes the associations between enterprise social media (ESM) visibility affordance (i.e., message transparency and network translucence) and employee agility performance through knowledge transfer (knowledge acquisition and knowledge provision) in organizations that have applied ESM. Utilizing the communication visibility theory, this study further examines the moderating role of task interdependence in strengthening the interactions between knowledge transfer and employee agility performance. We conducted two studies, one in China (347 samples) and the other in the United States (335 samples) to cross-culturally test our research model. Our results indicate that message transparency and network translucence have significant positive associations with employee agility performance in both studies. The findings also show that knowledge provision mediates the relationships between ESM visibility affordance and employee agility performance in both samples, while knowledge acquisition mediates the association between ESM visibility affordance and employee agility performance in the Chinese sample but not in the U.S. sample. Further, task interdependence moderates the link between knowledge acquisition and employee agility performance in China and the United States. However, task interdependence moderates the relationship between knowledge provision and employee agility performance in China but not in the United States. The implications for theory and management are also discussed.

企业社交媒体知识管理员工绩效组织行为