Information use in public administration and policy decision‐making: A research synthesis
综合162项研究，发现公共行政决策中的信息使用研究多聚焦绩效管理与政策执行，约三分之一采用行为科学视角，识别出信息架构、认知偏差与决策噪声、用户类型三个关键组成部分。
Abstract This article presents a research synthesis of 162 studies focusing on information use for decision‐making in public administration, management, and policy. The findings reveal that a significant proportion of work is centered around performance management and policy implementation. Notably, around one third of the reviewed studies adopt a behavioral science perspective. The analysis predominantly includes civil servants and citizens as the subjects, with quantitative studies outnumbering qualitative investigations by more than twofold. We identify three distinct components in understanding information use: the objective features of information architecture; the subjective mechanisms involving cognitive biases (i.e., over‐/under‐reaction to irrelevant information features) and decision noise (i.e., heterogeneity); and the moderating role of information user typology. Context should also be taken into account. The article explores how these findings relate to current societal challenges and emphasizes the potential of mixed‐methods, multisample, and/or multisite research in advancing knowledge in this area.