The Impacts of Internet Monitoring on Employees’ Cyberloafing and Organizational Citizenship Behavior: A Longitudinal Field Quasi-Experiment
通过纵向现场准实验发现，互联网监控虽因员工担心制裁和隐私泄露而显著减少网络闲逛，却意外抑制了组织公民行为，且四个月后监控对网络闲逛的遏制效果减弱，但对组织公民行为的抑制持续存在。
Many organizations have implemented internet monitoring to curb employees’ non-work-related internet activities during work hours, commonly referred to as “cyberloafing.” For managers, two primary considerations emerge: (1) the actual effectiveness of internet monitoring in diminishing cyberloafing and (2) any unintended side effects this monitoring might have on overall employee behavior. From a longitudinal field quasi experiment, we observed that although internet monitoring notably reduced cyberloafing because of amplified employee concerns about potential sanctions and privacy breaches, it unintentionally suppressed their organizational citizenship behavior (OCB). Moreover, a follow-up observation four months after introducing internet monitoring revealed that its capability to mitigate cyberloafing had weakened, yet the dampening effect on OCB continued. We conclude this paper by underlining the value of using internet monitoring as a feedback mechanism on employees’ online behavior, rather than solely as a deterrence measure.