通过关系利益相关者理论解读利益相关者生态系统:以高度争议的大型项目为例

Interpreting stakeholder ecosystems through relational stakeholder theory: The case of a highly contested megaproject

BUSINESS STRATEGY AND THE ENVIRONMENT · 2023
被引 30
人大 A-ABS 3

中文导读

研究了意大利都灵-里昂高铁这一争议大型项目的利益相关者生态系统,通过访谈和社会网络分析,发现管理者感知与生态系统视角在利益相关者识别和优先级排序上存在显著差异,强调自下而上的参与式映射过程对包容性管理的重要性。

Abstract

Abstract Managing stakeholders' concerns in megaprojects with an inclusive and ethical vision is a current open challenge. To overcome company‐centered stakeholder‐management practices, an ecosystem view, (i.e., one based on the network of relationships among involved stakeholders), should be adopted by designing bottom‐up participatory stakeholder mapping processes that include the stakeholders affected by the construction of a megaproject. This paper presents an analysis of the stakeholder ecosystem of a contested megaproject in Italy (the Turin–Lyon high‐speed rail) aimed at identifying similarities and discrepancies in stakeholder identification and prioritization between the managers' perception and an ecosystem point of view. The study followed a mixed‐method approach. By coding the self‐declared statements from 21 interviews with middle and top managers of the organization in charge of the construction and visualizing the emerging network of actors through a social network analysis and the use of centrality degrees, the most relevant stakeholders are identified. Our findings reveal how the prioritization of stakeholders obtained through the centrality degrees significantly differs from what the managers declare in reference to the concept of salience, highlighting how a bottom‐up stakeholder mapping process—by including the stakeholders themselves in the mapping process—should be designed and reiterated during the whole life of a megaproject in order to adopt an inclusive stakeholder management approach.

利益相关者管理大型项目社会网络分析项目管理