Mindsets and Mannerisms: Humanistic and Mechanistic Mindset as Antecedents of (In)Civility
研究了员工的人本心态和机械心态如何影响他们对团队成员的文明或不文明行为，通过急诊室观察和在线实验验证。
Incivility continues to be a problem plaguing teams and organizations, yet understanding of what causes employees to enact (un)civil behaviors remains lacking. In this article, we explore employees’ mindsets as possible antecedents of how uncivilly and civilly they interact with other team members. We begin by introducing two potential mindsets employees are likely to adopt towards situations – a ‘mechanistic’ mindset and a ‘humanistic’ mindset. We then conducted an observational field study (Study 1) and an online experiment (Study 2). In our observational field study, we observed medical emergencies at the A&E department and coded medical practitioners’ behaviors toward their team members with a pre-validated coding scheme. In our online experiment, we explored the likelihood that participants would enact civil and uncivil behaviors towards their team members after being instructed to adopt either a mechanistic or humanistic mindset. Our findings draw attention to how psychological mindsets can influence the extent (un)civil interactions occur within teams and organizations.