Unlocking the Full Potential of Transformative Service Research by Embedding Collaboration Throughout the Research Process
回顾了111篇变革性服务研究文章，发现用户协作记录方式不一，仅少数文章在全程深入协作，导致研究潜力未充分释放。作者提出需反思性应用知识并开放对话，给出五条改进路径以提升服务用户和利益相关者的福祉。
This article presents a review of published articles on Transformative Service Research (TSR), incorporating insights from user-led research to further understand how collaboration within the TSR process can improve wellbeing. Our analysis of 111 articles reveals mixed approaches to the way user collaboration has been documented, with only a small number of articles reporting extensive collaboration across every stage of the TSR process. We posit that this has led to missed opportunities for more effective TSR and make two significant contributions to the development of subsequent TSR. First, by highlighting inconsistencies in the TSR research process, we elucidate the need for the reflexive application of TSR knowledge and open dialogue on embedding collaboration within the research process itself. Second, we propose five avenues for progress to enhance the potential for future TSR to uplift service provision for service users and stakeholders.