Designing the Intelligent Organization: Six Principles for Human-AI Collaboration
提出六项原则(加法、相关性、替代、多样性、协作、解释),帮助管理者利用人类与AI的互补优势提升组织智能,并给出实践指南。
This article presents principles and practical guidelines for how managers can succeed in growing the intelligence of their organizations by harnessing the complementary strengths of humans and artificial intelligence (AI). Organizational intelligence is the ability of collectives of intelligent human and digital actors to solve problems and adapt. Six principles for human-AI collaboration in organizations are explored—addition, relevance, substitution, diversity, collaboration, and explanation—and how they play out in leading organizations is discussed. Finally, practical guidelines are outlined for how leaders can enable their organizations to successfully make the change.