酒店业中顾客不文明行为对员工离职意向的影响：情绪耗竭与工作满意度的链式中介效应
The effect of customer incivility on employees' turnover intention in hospitality industry: A chain mediating effect of emotional exhaustion and job satisfaction
International Journal of Hospitality Management · 2023
被引 87 · 同刊同年前 4%
ABS 3
- Bo Pu 通讯
- Wenyuan Sang
- Siyu Ji
- Jiajing Hu
- Ian Phau
酒店管理组织行为学人力资源管理服务管理