Public values? A systematic literature review into the outcomes of public service co-creation
系统综述88篇文献，发现公共服务共创能实现更好的服务和治理民主质量，但不一定改善公民与政府关系；初步证据表明不同政策领域效果不同，专业引导对弱势群体尤其重要。
Co-creation is viewed as a promising way to realize public values. Reviewing 88 items following the PRISMA-protocol we confirm that public service co-creation realizes public values in terms of better services and democratic quality of governance, not necessarily in terms of better relations between citizens and government. We find some preliminary evidence that co-creation might not lead to the same outcomes across different policy domains. Professional facilitation is of uttermost importance given the demanding nature of co-creation to attain positive outcomes, especially when working with vulnerable groups. We offer a conceptual framework to research public service co-creation conditions and outcomes.