How does digital monitoring influence volunteer behaviour? The mediating role of emotional labour
研究了两种数字监控（威慑导向与发展导向）对志愿者行为的影响，发现威慑导向监控通过表面行为增加离职，而发展导向监控通过深层行为提升投入、降低离职意愿，绩效压力会强化前者的效应。
The rapid development of digital platforms has made it possible to monitor volunteer performance with technology. Following socio-technical systems theory and conservation of resource theory, this study showed that deterrence-oriented digital monitoring caused surface acting, which in turn promoted volunteer turnover, and that performance pressure strengthened these relationships. Development-oriented digital monitoring can promote volunteer work engagement and reduce turnover intentions through deep acting. However, volunteer performance pressure does not moderate these relationships. The study emphasizes the double-edged sword effect of digital monitoring in theory and highlights the importance of preventing the negative effects associated with deterrence-oriented digital monitoring in practice.