Working with pride in the shadow of shame: Emotional dissonance and identity work during a corporate scandal
通过对丹麦银行洗钱丑闻高峰期的民族志研究，发现员工并不试图解决情感失调，而是维持它，并将其作为身份工作的触发器和资源，以保持积极的社会身份和自我身份。
The relationship between emotions and identity work is well established, yet the dynamic between emotional dissonance and identity work remains under-researched in organizational studies. We explore this relationship in the context of organizational scandal, examining the required and experienced emotions of organizational members when ‘working in the shadow of shame’. Drawing on an in-depth ethnographic study of Danske Bank collected at the peak of its money-laundering scandal, the article makes two contributions to the emerging interest in the intertwined nature of emotions and identity in organizations. First, we challenge the literature on emotional dissonance by demonstrating that employees do not attempt to resolve or reduce their emotional dissonance, but instead sustain it. Second, we advance the literature on identity work by showing how emotional dissonance can be understood as a trigger and resource for strategic and preferred identity work to maintain a positive social identity and self-identity.