How Institutional Logics Inform Emotional Labour: An Ethnography of Junior Doctors
通过对英国一家大型医院初级医生的民族志研究，揭示了官僚、消费者和职业三种制度逻辑如何塑造医生的情绪劳动，并分析了医生通过选择、抵制和协商来应对这些逻辑。
Sociological analysis of emotional labour can be aided by considering how institutional logics inform the performance of emotional labour. We consider the link between institutional logics and emotional labour by conducting an in-depth case study of junior doctors in a large UK hospital. We point to three key institutional logics – bureaucratic, consumerist and professional logics – and show how they inform the emotional labour of junior doctors. We also consider how doctors respond to these logics through enactment processes of choice, resistance and negotiation. In this way, we make an important theoretical contribution by identifying the way that institutional logics relate to the performance of emotional labour. We also make an important empirical contribution by contributing to a growing body of ethnographies on the emotional labour of doctors.