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产品上的照片何时会损害或促进消费?神奇思维如何塑造消费者对照片集成产品的反应

When do photos on products hurt or help consumption? How magical thinking shapes consumer reactions to photo‐integrated products

Journal of Consumer Psychology · 2024
被引 4
FT50ABS 4*

中文导读

研究发现,消费者认为照片集成产品承载了照片中实体的本质,因此当消费会破坏产品完整性(如食品)时,人们因道德不适而减少消费;而当消费不破坏图像(如耐用品)时,消费增加。

Abstract

Abstract Consumers and companies frequently integrate products with lifelike photographs of people, animals, and other entities. However, consumer responses to such products are relatively unknown. Drawing on magical thinking and moral psychology, we propose that, due to a photograph's lifelike resemblance to its referent, consumers believe that photo‐integrated products embody the depicted entity's underlying essence. As such, in cases where consumption compromises the product's integrity (e.g., food, disposable goods), people are less likely to consume photo‐integrated products because doing so is perceived as destroying the depicted entity's essence, which elicits moral discomfort. In contrast, when the photographic image remains intact through consumption, as is the case with durable goods (e.g., magnets), people increase consumption of photo‐integrated products relative to products without photo integration, consistent with their popularity in the marketplace. We highlight two strategies to promote more positive outcomes for managers and consumers alike: (1) choose images of entities whose essence destruction is perceived as less immoral, and (2) increase the durability of the product so the depicted entity's essence is preserved through consumption.

消费行为心理学营销广告美学