Can social enterprises achieve resilience and at what price?
本文基于组织韧性文献，揭示社会企业在追求长期解决公共服务挑战时，社会服务质量和商业服务质量之间存在两种权衡，并论证采用不同混合模式的社会企业可以共同克服这些权衡，提供可持续且负责任的公共服务。
Abstract Social enterprises (SEs) are claimed to be able to address “wicked social problems 1 ” in various policy instruments and governance models. However, doubts have been raised about whether the hybrid nature results in fundamental challenges that could prevent SEs from becoming ideal and sustainable public service organizations. Drawing upon organizational resilience literature, this article reveals two trade‐offs between social and business service qualities when SEs seek long‐term solutions to the challenges in delivering public services. This article argues that SEs—employing different hybrid models, emphasizing social or business service quality—jointly can overcome the trade‐offs to deliver sustainable and accountable public services at the public service contract level and the individual user's level.