The influence of empathy on food allergy training effectiveness: An experimental study with foodservice employees in the U.S.
通过实验发现，让餐饮员工观看食物过敏致死视频能激发共情，进而提升培训后的知识掌握和实践行为，情感依恋和培训态度起中介作用，亲社会动机调节效果。
This study aimed to examine the effects of empathy intervention on food allergy training through a between-subjects factorial experiment. A total of 388 foodservice employees participated, with half randomly assigned to the control group and half to the intervention group. Participants in the intervention group were shown a video describing a food allergy death to elicit empathic responses. Results showed that the intervention video elicited higher empathic responses toward food allergy victims among foodservice employees than those in the control group. Empathic responses positively related to post-training food allergy knowledge acquisition and practices. Emotional attachment and attitude towards food allergy training mediated the relationships between empathic responses and post-training knowledge acquisition and post-training practices. Meanwhile, prosocial motivations moderated the indirect effects of empathy intervention on post-training food allergy knowledge acquisition and food allegory practices through empathic response and emotional attachment/attitude towards the training. Theoretical and practical implications are discussed.