A silver lining for the excluded: Exploring experiences that micro‐task crowdsourcing affords workers with impaired work access
基于538名众包工人的调查和576条论坛帖子，研究发现微任务众包平台为因个人情况被排斥于传统工作之外的人提供了参与有偿工作的机会，并带来了此前无法获得的积极体验，对政策制定者和关注包容性工作的人有启示。
Abstract Micro‐task crowdsourcing (MTCS) platforms offer alternative work settings outside traditional work boundaries and thus increasingly attract crowdworkers who face exclusion from access to other work. However, we know little about these crowdworkers' perspective on MTCS and its implications for their personal life. Building on insights from three qualitative surveys with responses from 538 crowdworkers and 576 forum posts in total, we show that despite the often challenging work conditions, MTCS platforms provide these crowdworkers with a work environment in which they can participate in paid work activities without feeling excluded due to their personal circumstances. As a result, MTCS platform work provides these crowdworkers with a set of positive experiences that were not possible before. These afforded experiences go beyond work‐related experiences but relate directly to crowdworkers' personal situation and life. Our research yields implications for the literature on MTCS and also for policy makers and stakeholders concerned with the creation of more inclusive work settings.