第三方观察者共情对观看机器人与顾客互动的影响:机器人怪异性的调节作用

Effects of third-party observer empathy when viewing interactions between robots and customers: The moderating role of robot eeriness

International Journal of Hospitality Management · 2024
被引 11
ABS 3
服务机器人消费者行为人机交互社会心理学市场营销