Attitudes towards artificial intelligence at work: Scale development and validation
开发并验证了一个包含25个题项的量表,用于测量员工对工作中人工智能应用的多维度态度,包括感知类人性、适应性、焦虑等六个维度,对研究者和企业管理者评估员工AI接受度有参考价值。
Abstract Research suggests that understanding workers' attitudes towards artificial intelligence (AI) application is a prerequisite to successfully integrating AI into an organization. However, few studies have clarified the meaning of attitudes towards AI application at work (AAAW) as a multifaceted construct that can be assessed with psychometric validity. To address this issue, we developed and validated a scale to capture individuals' AAAW using three independent samples (total N = 2841). The resulting 25‐item scale covers an overall construct of AAAW as well as six dimensions that are subsumed under the construct (i.e., perceived humanlikeness, perceived adaptability, perceived quality of AI, AI use anxiety, job insecurity and personal utility). Our findings suggest that the AAAW scale has good psychometric properties and can be used to predict important recruiting outcomes. The scale offers opportunities to better understand and measure workers' attitudes towards AI application at work in a comprehensive and integrative manner.