The impact of Industry 4.0 technologies on the resilience of established cross- border supply chains
通过案例研究，探讨工业4.0技术（物联网和区块链）如何提升既有跨境供应链的韧性，增强信息共享和可见性，并改善企业与政府部门的协作。
Purpose This study aims to examine the effect of Industry 4.0 technology on resilience in established cross-border supply chain(s) (SC). Design/methodology/approach A literature review provides insight into the resilience capabilities of cross-border SC. The research uses a case study of operational international SC: the producers, importers, logistics companies and UK Government (UKG) departments. Semi-structured interviews determine the resilience capabilities and approaches of participants within cross-border SC and how implementing an Industry 4.0 Internet of Things (IoT) and capitals Distributed Ledger (blockchain) based technology platform changes SC resilience capabilities and approaches. Findings A blockchain-based platform introduces common assured data, reducing data duplication. When combined with IoT technology, the platform improves end-to-end SC visibility and information sharing. Industry 4.0 technology builds collaboration, trust, improved agility, adaptability and integration. It enables common resilience capabilities and approaches that reduce the de-coupling between government agencies and participants of cross-border SC. Research limitations/implications The case study presents challenges specific to UKG’s customs border operations; research needs to be repeated in different contexts to confirm findings are generalisable. Practical implications Operational SC and UKG customs and excise departments must align their resilience strategies to gain full advantage of Industry 4.0 technologies. Originality/value Case study research shows how Industry 4.0 technology reduces the de-coupling between the SC and UKG, enhancing common resilience capabilities within established cross-border operations. Improved information sharing and SC visibility provided by IoT and blockchain technologies support the development of resilience in established cross-border SC and enhance interactions with UKG at the customs border.