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你会信任一个人工智能团队成员吗?人机团队中的团队信任

Would you trust an AI team member? Team trust in human– AI teams

Journal of Occupational and Organizational Psychology · 2024
被引 44 · 同刊同年前 3%
ABS 4

中文导读

通过两个实验(共828人),比较了人机团队与纯人团队在团队信任上的差异,发现两人团队中人机信任更低,但三人团队中差异消失。

Abstract

Abstract Given that AI is becoming an increasingly active participant in work teams, this study explores how team trust emerges in human–AI teams compared to human–human teams. Adopting a multi‐level approach, we conducted two experimental studies ( N Study1 = 247 two‐member teams and N Study2 = 106 three‐member teams, 828 individuals overall) and investigated how team composition (with AI or human team members) impacts interpersonal trust (affective and cognitive) and thus team trust. In two‐member teams, interpersonal trust via perceived trustworthiness and not via perceived similarity was lower in human–AI teams compared to human–human teams. Exploratory findings showed that team identification and cognitive interpersonal trust were also lower in two‐member human–AI teams than in human–human teams. However, in three‐member teams, we found no differences in team trust via interpersonal trust between the two team types. Instead, our findings revealed that perceived trustworthiness and perceived similarity increased interpersonal trust and, in turn, team trust for both team types. With this research, we showed that underlying theories and evidence of team trust in human‐only teams can enhance understanding of human–AI teams, though the results indicated certain differences that call for further investigation.

团队信任人机协作人际信任团队构成实验研究