The uninformed budge yet the misinformed buck: performance information and citizen satisfaction
通过美国环境信息披露项目的调查实验，发现绩效信息对公民满意度的影响取决于其与公民先前认知的差异，且仅对无强烈先验认知的不知情者有效，而对自信持有错误认知的误知情者无效。
This article examines the impact of performance information on citizen satisfaction in the context of an environmental information disclosure programme in the U.S. Through a survey experiment on a nationally representative sample, it finds that the impact depends on disconfirmation, which is the difference between performance information and citizens’ prior perceptions. However, the impact extends only to the uninformed, who do not have strong prior perceptions, but not to the misinformed, who confidently hold incorrect perceptions. With the misinformed consisting a large portion of the population, the findings have important implications for the use of performance information in public management.