Leading from the outside-in: Applying systems thinking to explain CEO experiences during COVID-19
研究发现CEO在COVID-19期间面临五种与其他危机不同的现象，传统危机领导理论部分失效，系统思维能更好地解释其经历，并提出新领导方向。
• CEOs faced five phenomena during COVID-19 that were different from other crises. • While crisis leadership theory was helpful, several of its ‘truisms’ did not hold. • Systems thinking helps explain their accounts in a complex, interconnected world. • We propose new orientations for leading during crisis in a changed world.