Inclusion by Design: Requirements Elicitation with Digitally Marginalized Communities
研究将数字包容视为设计挑战，通过印度和中国农业社区移动应用设计的案例，分析数字不平等如何影响需求获取中的意义建构，并发现技术可供性的转变（翻译）能提升需求获取的生成性和包容性。
A more equal and sustainable digital future depends on the inclusion of digitally marginalized communities in the socioeconomic opportunities created by digital technologies. Digital inclusion is a complex process that involves all stages of digital innovation, including development, adoption, use, and maintenance. However, past research has largely approached digital inclusion as an adoption and use challenge. In this paper, we develop a view of digital inclusion as a design challenge. We focus on the activities of requirements elicitation (RE) as a critical element of the design process and draw on a design-based interpretive study involving the design of two mobile apps for agricultural communities in India and China. We analyze how the conditions of digital inequality underlying the digital marginalization of these communities affect their sensemaking as they participate in RE activities. We conceptualize these challenges as limitations on the emergence of technology affordances. Our findings reveal various shifts, or translations, in the emerging affordances, which enabled the RE activities to be more generative and consequently more inclusive. These affordance translations manifested along three main dimensions: specificity, temporality, and collectivity. We discuss the implications of these findings for the inclusion of marginalized communities in the design of new technologies.