Toward a Process-Based, Interpretive Understanding of How Collaborative Groups Deal With ICT Interruptions
研究知识工作者在混合工作环境中如何应对ICT中断，避免协作过程严重中断，基于Goffman理论提供新理解。
Contemporary knowledge workers collaborating in hybrid work environments need to frequently deal with ICT interruptions. This can potentially lead to disruptions in the collaboration process, particularly in synchronous collaboration contexts. How do knowledge workers deal with such interruptions to ensure the smooth continuation of their collaboration? Previous studies, for the most part, suggest that interruptions are likely to negatively affect the process of collaboration, yet we see that in many instances, knowledge workers continue to collaborate smoothly despite receiving ICT interruptions and even attending to them. In other words, ICT interruptions do not always discernibly affect the collaborative process. In this paper, sensitized by concepts from Goffman’s work, we offer a novel understanding of how group members can seamlessly handle ICT interruptions, avoiding and, in certain cases, recovering from serious disruptions in collaboration.