Commentary: Perceiving Innovation: Unveiling the Impact on Market Performance
探讨了感知质量与客户满意度、感知创新与相对吸引力两条路径如何通过客户忠诚度、客户终身价值等影响企业市场绩效，强调以客户为中心的创新对市场表现的重要性。
The new challenge confronting leaders is investing in improving customer satisfaction or perceived innovativeness. The challenge also reflects the focus of leadership: to make operations more efficient and effective or invest in tomorrow's solutions? Intuitively, both are linked to the financial impact of the firm. In this article, the author explores the mechanisms “behind the scenes” driving perceived quality, and customer satisfaction on one side, and perceived innovativeness and relative attractiveness on the other side. Both routes are linked to customer loyalty, customer lifetime value, customer equity, and firm value. The findings underscore the importance of customer-centric innovation for market performance, suggesting that innovations must resonate with customer needs and expectations to foster market adoption and growth. The article advocates for the extension of this research into global contexts and digital transformation, highlighting the potential for these insights to inform strategi decision-making in an increasingly digitalized business environment. Bridging academic theory with practical application, the article offers a nuanced understanding of how innovation perceptions influence market outcomes. It suggests future research directions, including exploring strategies to enhance customer perception of innovation and leveraging these perceptions for competitive advantage.