Not all IT addictions are handled equally: guilt-vs shame-driven coping with IT addiction
基于压力与应对的交互模型和情绪评价理论，研究用户如何通过内疚或羞耻驱动的认知情绪应对信息技术成瘾，并分析其对心理幸福感的影响，通过两项社交网站实证研究验证模型并识别用户类型。
Purpose We build on the transactional model of stress and coping and the appraisal theory of emotions to theorize how users cognitively and emotionally cope with IT addiction-induced stress, distinguish between the roles of guilt and shame in shaping the coping responses and their effects on one’s psychological well-being. Design/methodology/approach We test our theory via two complementary empirical studies in the context of social networking sites (SNS). Study 1 ( n = 462) adopts a variable-centered approach using structural equation modeling to validate the research model. Study 2 ( n = 409) uses Latent Profile Analysis to identify a typology of SNS users based on Study 1’s findings. Findings This paper provides a model of guilt-vs shame-driven cognitive-emotional coping with IT addiction and its effects on users’ psychological well-being. It also offers a typology of SNS users on this basis. Originality/value This paper sheds light on guilt-vs shame-driven coping with IT addiction and its consequences on users’ psychological well-being and identifies distinct classes of users based on their coping choices and their consequences.