Satisfaction with mobile food delivery app (MFDA) usage and the moderating role of perceived COVID 19 risk
研究了移动食品配送应用特性对用户满意度的影响，以及满意度、信任和持续使用意愿的关系，并探讨了感知新冠风险的调节作用，为应用开发者提供测试工具。
The purpose of this study was to determine the influence of MFDAs characteristics on satisfaction in a health emergence situation, as well as the interrelationships between satisfaction, trust, and continuance intention. Unlike other existing studies, this research examines the determinants of satisfaction classified into two groups based on the Expectation-Confirmation Model: on one hand, service-related factors (external - lifestyle compatibility and various food choices), and on the other hand, technical factors (internal - personalization, performance expectancy, and task technology fit) in the context of MFDA. Additionally, the moderating role of perceived COVID-19 risk was explored. The study provides a tool that app developers can use to test their proposed systems before commercialisation through measuring the relationship between MFDA system characteristics and user satisfaction.