扩展自我、打破刻板印象与构建好客:居民正念在主客互动中的作用

Expanding self, breaking stereotypes, and building hospitality: resident mindfulness’ role in host-tourist interaction

Journal of Sustainable Tourism · 2024
被引 14
ABS 3

中文导读

研究居民正念如何通过自我超越(与游客的协调感)影响其好客态度和负面刻板印象,发现正念通过增强换位思考促进好客并减少偏见,对旅游目的地管理有参考价值。

Abstract

Mindfulness is a critical instrument in sustainable tourism development. However, existing literature on mindfulness’ role in hospitality and tourism sustainability has mostly focused on tourists’ perspective. In this study, we shift perspective to gain insight into how and when residents’ mindfulness relates to their attitudes and behaviors in host-tourist relation. Integrating mindfulness and motivated information processing theories, we develop and test a theoretical model examining the effect of mindfulness on resident hospitality and tourist negative stereotypes via resident self-transcendence (i.e., residents’ attunement with tourists). Residents’ ability to take tourists’ perspective is proposed to enhance the effect of mindfulness on their sense of attunement with tourists, further augmenting the positive and negative indirect effect of mindfulness on resident hospitality and tourist negative stereotypes, respectively. In a 2-week interval time-lagged study with 429 US residents, we found robust evidence supporting our model. Implications of our findings for host-tourist relationship management are thoroughly discussed.

旅游管理社会心理学正念研究主客关系