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当拟人化品牌突破其性别边界时

When anthropomorphized brands push their gender boundaries

Journal of Consumer Psychology · 2024
被引 13
FT50ABS 4*

中文导读

研究发现,拟人化品牌被赋予女性或男性性别后,若做出与性别不符的市场行为(如推出性别不一致的产品),女性品牌比男性品牌更易被视为不合适,从而处于劣势。

Abstract

Abstract When anthropomorphized, brands are often imbued with gender. Consequently, when brands seen as female or male adopt marketplace behaviors that are incongruent with their gender, it can result in a perceived violation of expectations. We demonstrate that brands anthropomorphized as female versus male are stereotyped more strongly and draw lower fit perceptions when they engage in gender incongruent behaviors. We show that these asymmetric gender boundaries have implications for how consumers perceive and react to an anthropomorphized brand's marketplace behaviors, including the introduction of gender incongruent personality traits, product characteristics, and brand extensions. We find evidence for our proposed effect across both externally valid secondary data and internally valid experiments. In doing so, our work highlights how merely cuing female or male gender through anthropomorphism not only sets in motion a specific set of expectations from consumers, it also shapes the strength of these gender‐based expectations that place female brands at a disadvantage relative to male brands.

消费者行为品牌管理性别刻板印象拟人化营销