Street-level bureaucrats as policymakers in the implementation of information system in social services
本文通过公共服务生态系统框架，研究一线官僚在政策实施中的政策制定能动性，发现个体层面能动性可发挥，但组织和制度层面的结构条件限制了其作用。
This article explores the policymaking agency of street-level bureaucrats (SLBs) through public service ecosystem (PSE) framework. The study addresses the SLBs’ role in policy implementation and the conditions influencing the SLBs’ policymaking agency at individual, organizational and institutional spheres. Empirically, the focus is on the SLBs’ experiences of an information system’s (IS) implementation in social services. Findings suggest that the SLBs can utilize their policymaking agency at the individual sphere. However, the structural conditions at the organizational and institutional spheres limit the SLBs’ policymaking agency and the intended outcomes of the policy implementation.