Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis
本研究通过元分析结构方程模型整合68项实证研究，检验了信任、风险、隐私与安全对电子政务使用意愿的影响，为理解公民使用障碍提供综合证据。
Abstract Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.