探究辱虐管理对员工处理服务错误与失败方式的影响：考察希望、乐观情绪及服务任期的作用

Exploring the impact of abusive supervision on employee approaches to managing service errors and failures: Examining the effects of hope and optimism, and service tenure

• Xingyu Wang
• Huy Gip 通讯
• Priyanko Guchait
• Ayşın Paşamehmetoğlu