Understanding How People React to Change: A Domain of Uncertainty Approach
通过不确定性领域框架整合了七个研究领域（如营销、组织变革、创造力等）中关于人们对变化反应的研究，识别出四种不确定性类型，并指出目标和变化特征如何影响这些不确定性。
Change is ubiquitous in people’s daily work and life experiences. While a sizable body of research has examined individuals’ reactions to change, different literatures have remained largely siloed. In this review, we integrate research on people’s reaction to change in seven research clusters (marketing, macro-organizational change, micro-organizational change, creativity, technological innovation adoption, voice, individual adaptation), through a domain of uncertainty (DOU) framework. We identify that the uncertainties associated with change fit into four domains, reflected in the questions people ask about change: conceptual uncertainty (What is the change?), functional value uncertainty (What is the value of the change?), process uncertainty (How will the change come about?), and impact uncertainty (What is the broader impact of the change?). The DOU framework integrates the existing research through the common lens of uncertainty, thus allowing specific communities of practice studying individuals’ reactions to change to better engage in a dialogue with other nonoverlapping communities. By identifying two central levers—people’s goals and the change features of novelty and ambiguity—that impact the relevance of the uncertainty domains and the ways people reduce uncertainties within those domains, the DOU framework further helps scholars better determine the factors that are important to an individual’s reaction to change.