Orchestrating the ecosystem for data‐driven digital services and solutions: A multi‐level framework for the realization of sustainable industry
通过23次深度访谈，探索大型制造企业如何编排生态系统以共同创造数据驱动的数字服务和解决方案，并提出了包含个体、组织和生态系统三个层面的多层次框架，旨在实现可持续产业效益。
Abstract The purpose of this study is to investigate how large manufacturing firms can orchestrate their ecosystem for the successful co‐creation of data‐driven digital services and solutions as a way to achieve sustainable industry benefits. An exploratory single‐case study approach has been adopted for this study, which included 23 in‐depth interviews conducted with informants from seven Swedish and international companies involved in a transportation ecosystem. Based on the analysis, this study has developed a multi‐level framework for ecosystem orchestration that contains three main operational levels: individual, organization, and ecosystem, with an integrated sustainable industry benefits section as the outcome of this process. By providing a detailed account of ecosystem orchestration, this study contributes to the successful co‐creation of digital services and solutions. In addition, insights from this research can be used as a continuous evaluation and improvement tool for managers to orchestrate their ecosystem for digital servitization.