Do public frontline managers involve frontline professionals in managerial decision-making in response to crisis? Evidence from Danish hospitals during COVID-19
基于COVID-19期间丹麦公立医院医生的调查数据,研究发现危机影响程度与一线专业人员参与运营决策正相关,且与战略决策呈凸形关系。
This article investigates whether public frontline managers respond to crisis by involving frontline professionals more in managerial decision-making by utilizing a survey among physicians employed at public hospital departments before and during the COVID-19 crisis. The findings show a positive relationship between how affected the departments were by the crisis and how much the frontline professionals were involved in operational decisions about how to solve problems in the organization. Furthermore, exploratory analyses reveal a potential convex relationship between crisis affectedness and involvement in strategic decisions about the overall goals, direction, and priorities of the organization.